Toosh Return Policy
Welcome on our customer assistance page for returns.
Our priority is to guarantee your complete satisfaction with our products, but we understand that sometimes you have the need to return your purchase.
We are here to make this experience easier and clearer.
Here’s all the information you need on our return policy:
General Terms
The return is free to charge if you proceed in one week from the day you’ve received your item. It’s possible to request a return between the 8 th and the 14 th day, but in this case the shipment will be at the customer’s expenses..
Exclusions:
Made to order, customized or on demand products are not eligible for the return.
Free of Charge Return:
To start a free of charge return operation, you have to send an email to our customer service at info@toosh.it within one week from the day you’ve received the package.
In this email, state the reason of the return and write your address, the day you prefer for the courier’s pick up and your bank details for the refund.
Once we receive your request, we’ll send you an AWB label to print and put on the package, so the courier will collect it.
When we receive your return, we will verify that the item is intact, unused with the tag attached and in its original packaging.
Then, we will proceed with the refund.
Return after the 7th day of receiving the package
To start a return, send an email to our customer service at info@toosh.it within 14 days. In this email, state the reason of the return and your bank details for the refund. Meanwhile, send back the item to “Toosh - Via Vivaio 4 – 20122 Milano.”
When we receive your return, we will verify that the item is intact, unused with the tag attached and in its original packaging.
Then we will proceed with the refund..
Refund Time
If the return is compliant, the refund will be processed within three working days. The effective refund time depends on your bank.
Defective Items
We guarantee that every product is verify by our Qc department before being shipped, however if you happen to receive a damaged or faulty item, send us an email to info@toosh.it, stating the default and attaching a picture or a video, showing the packaging and the original tag still attached.
Items damaged due to normal wear, misuse or accidents are not considered defective.
We are committed to ensuring your satisfaction and to managing every return as effectively as possible.
For further questions or detail, please don’t hesitate to contact us.
Thanks for your trust in Toosh!